1. Shipping Coverage

Rhoumo LLC currently ships orders exclusively to addresses within the United States.

Our website’s checkout process is configured for U.S. shipping addresses only. Customers must provide a valid U.S. delivery address when placing an order. We do not accept orders for delivery to addresses outside the United States.

Please ensure that your shipping address, including the street address, city, state, and ZIP code, is accurate and complete before submitting your order. Incorrect or incomplete address information may result in delivery delays or additional arrangements.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes payment verification, order review, product preparation, and shipment arrangement. Business days exclude weekends and applicable public holidays.

Processing may take longer during holidays, promotional periods, or circumstances requiring additional order verification. We will make reasonable efforts to process orders within the stated timeframe.

Please note that order processing time is separate from shipping and delivery time.

3. Estimated Shipping and Delivery Time

After an order has been processed and dispatched, estimated delivery within the United States is generally 3–7 business days.

The estimated delivery timeframe begins after shipment and does not include the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal demand, and other circumstances beyond our reasonable control. Delivery estimates are provided for reference and do not constitute a guaranteed delivery date.

4. Shipping Methods and Carrier Information

Rhoumo LLC uses established shipping and delivery services to support the transportation of customer orders within the United States.

Depending on the destination, package requirements, and service availability, shipments may be handled by carriers such as:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

The carrier assigned to an order may vary according to fulfillment requirements and delivery location. The applicable carrier and tracking information, where available, will be provided after dispatch.

Carrier names are listed for shipping information purposes. The specific carrier used for an individual order is not guaranteed and may change depending on operational requirements.

5. Shipping Fees

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Customers can review the shipping fee and total order amount before submitting payment. Any applicable taxes or additional charges will be shown or calculated during checkout as required.

Please review your order details carefully before confirming your purchase.

6. Order Tracking

When tracking information is available, it will be provided through the shipping confirmation email or another appropriate order communication method.

You may use the tracking information on the relevant carrier’s website to review shipment progress.

Please allow time for tracking information to become available after dispatch. Tracking updates may not appear immediately, depending on carrier processing procedures.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible at support@rhoumo.com. We will review whether the information can be corrected before the order is dispatched.

Once a package has been handed over to the carrier, changes to the delivery address may not be possible. Additional delays or costs arising from incorrect or incomplete address details may require further coordination.

8. Delayed, Lost, or Damaged Shipments

Although we make reasonable efforts to support timely delivery, delays may occur because of severe weather, carrier disruptions, transportation issues, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can review the available shipment information and assist you.

If a package arrives visibly damaged or an item is missing, please contact us promptly and provide your order details and relevant photographs, where available. We will review the circumstances and determine the appropriate next steps in accordance with our applicable policies and legal obligations.

9. Undeliverable Packages and Returned Shipments

If a shipment cannot be delivered because of an incorrect address, an unsuccessful delivery, or another delivery-related issue, the carrier may return the package to the sender or hold it for further instructions.

If your order is returned to us, please contact our customer support team to discuss the available options. Any reshipment, refund, or additional shipping arrangements will be reviewed based on the circumstances, our applicable policies, and relevant legal requirements.

10. Changes to This Shipping Policy

Rhoumo LLC may update this Shipping Policy from time to time to reflect changes in shipping operations, carrier arrangements, or applicable legal requirements.

Any revisions will be published on this page with an updated Effective Date. Customers are encouraged to review this page periodically for the latest shipping information.