1. Overview
At Rhoumo LLC, we want our customers to have a clear and reliable shopping experience when purchasing fishing gear and related accessories. If you are not satisfied with your purchase or receive a product with a quality issue, you may be eligible for a return, exchange, or refund under the conditions outlined in this policy.
Please review the following requirements before submitting a return or exchange request.
2. 30-Day Return Policy
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item should meet the following conditions:
- The return request is submitted within 30 days of the delivery date.
- The product is unused and in its original condition.
- The product is returned with its original packaging, accessories, manuals, and other included components, where applicable.
- The customer provides valid order information or proof of purchase.
- The product has not been damaged through misuse, improper handling, or unauthorized modification.
Products that have been used, damaged by the customer, or rendered unsuitable for resale may not qualify for a return, except where otherwise required by applicable law.
Certain products may be subject to additional restrictions where permitted by law. If any specific exclusions apply, they will be communicated in the relevant product information or at the time of purchase.
3. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email support@rhoumo.com within 30 days of delivery. Include your order number, the product name, and the reason for your return request.
Step 2: Receive Return Instructions
Our customer support team will review your request and provide instructions if the return is approved. Please do not send a product back before receiving confirmation and return instructions.
Step 3: Prepare the Product
Pack the approved item securely, including the original packaging and all applicable accessories. Please ensure that the package is adequately protected during transportation.
Step 4: Ship the Return
Send the approved return to the return address provided below or to the alternative return destination specified by our customer support team.
Step 5: Inspection and Review
After receiving the returned item, we will inspect its condition and verify that it meets the applicable return requirements. We will notify you of the outcome and any approved refund or exchange arrangements.
4. Return Address
Please use the following address for approved returns, subject to confirmation from our customer support team.
Return Address:
Rhoumo LLC
12166 77th St
Largo, FL 33773
United States
Email: support@rhoumo.com
Phone: +1 727-630-0629
Please contact us before shipping your return to confirm the return authorization and ensure that the address is appropriate for your specific return.
5. Exchanges
Rhoumo LLC may offer exchanges for eligible products, subject to product availability and approval.
An exchange may be considered in circumstances such as:
- The product arrives with a confirmed quality issue.
- The product is damaged during transportation.
- The customer receives an incorrect item.
- Another exchange request is approved by our customer support team.
To request an exchange, email support@rhoumo.com with your order number, a description of the issue, and photographs where relevant.
Our team will review the request and explain the available options. If an exchange is approved, we will provide return instructions and confirm whether a replacement product is available.
If the requested replacement is unavailable, we may discuss an alternative product or an appropriate refund, subject to the circumstances and applicable law.
Customers should not send items for exchange without first receiving instructions from our customer support team.
6. Refund Processing Time
Once an eligible returned product has been received and inspected, we will generally complete the return review within 3–5 business days.
If the return is approved, the refund will be issued to the original payment method. After the refund has been initiated, the time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider.
Refunds are not considered complete until the payment provider has processed the transaction. If the refund has not appeared after a reasonable period, please contact us for assistance.
7. Return Shipping Costs
Quality-Related Returns
If a product is confirmed to have a quality issue, arrives damaged, or is incorrectly supplied, Rhoumo LLC will cover reasonable return shipping costs in accordance with the approved return instructions and applicable law.
Please contact us before returning the product so that we can review the issue and explain the appropriate shipping arrangements.
Non-Quality-Related Returns
For returns due to a change of mind or other non-quality-related reasons, the customer is generally responsible for return shipping costs, subject to applicable law and any different terms agreed at the time of purchase.
Original shipping charges, if any, will be refunded only where required by applicable law or under the terms communicated for the relevant order.
8. Non-Returnable or Ineligible Items
A product may be ineligible for a return or exchange if:
- The return request is submitted after the 30-day return period.
- The product has been used beyond what is reasonably necessary to inspect it.
- The product is damaged due to misuse, neglect, or unauthorized modification.
- The product is incomplete or missing components supplied with the original order.
- The product cannot be verified as having been purchased from Rhoumo LLC.
These restrictions do not limit any rights that cannot lawfully be excluded under applicable law. If you believe an item is defective or otherwise subject to a legal remedy, please contact us for review.
9. Order Cancellations
If you wish to cancel an order, please contact support@rhoumo.com as soon as possible.
We will review the order’s processing and shipment status. Orders that have not yet been dispatched may be eligible for cancellation. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.
If a cancellation is approved after payment has been collected, any applicable refund will be issued to the original payment method in accordance with the circumstances and applicable law.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact support@rhoumo.com promptly after delivery.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging, where relevant.
We will review the information and advise you of the appropriate next steps, which may include a replacement, exchange, return, or refund, depending on the circumstances and applicable law.
Please retain the product and its packaging until our team has provided instructions.
11. Policy Updates
Rhoumo LLC may update this Refund and Return Policy from time to time to reflect changes in our business operations or applicable legal requirements.
Any revisions will be published on this page with an updated Effective Date. The policy applicable to a particular order will be determined in accordance with applicable law.